Majestic Elegance Costa Mujeres (Adults Only) Hotel Cancun | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Carretera Libre 85 - Punta Sam, Costa Mujeres, Mx, Cancun, Mexico, 77400

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Elegance Oceanfront Junior Suite Adults only

Max:

2 persons

625 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Oceanfront Junior Suite

Max:

2 persons

625 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

Elegance Junior Suite Adults only

Max:

2 persons

625 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Cancun 8.5 mi

Airports

Isla Mujeres (ISJ) 8.6 mi

Cancun (CUN) 20.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free Wi-Fi in public areas

Free parking

24-hour services

24-hour reception

24-hour security

Babysitting

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Water sports
Golf course

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business center
Meeting/ Banquet facilities

Children

Cribs
Children's menu
Children's pool
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness center
Sauna
Outdoor Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Full body massage

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Libre 85 - Punta Sam, Costa Mujeres, Mx, Cancun, Mexico, 77400

Map view

street view

Carretera Libre 85 - Punta Sam, Costa Mujeres, Mx, Cancun, Mexico, 77400

City landmarks

Mar Caribe

Delphinus Playa Mujeres

1.4 mi

Beach

Beach at the Dreams Playa Mujeres Resort & Spa

1.4 mi

Golf Course

Playa Mujeres Golf Club

1.6 mi

Cabanas Playa Blanca

2.0 mi

Calle Vialidad s/n

Asterix

2.8 mi

ikarus kite

2.9 mi

Punta Sam

Puerto Amada

3.0 mi

Reviews and Ratings

Reviews from guests about their experience.

60%

loved their spa retreat and can’t wait to return.

6.0/10

Guest rating

Rooms

5.2

Location

6.6

Service

5.8

Dining

6.2

Chester

United States of America, March 2025

5.8/10

I enjoyed the beautiful ocean views and the lovely beach, but I faced several issues that impacted my stay. The food quality was disappointing, and I found myself frustrated with the inconsistent room service and cleanliness. The staff's efforts were appreciated, but the overall experience could use some improvements. 🌊😞

Rooms

5.0

My room had a nice layout, but it smelled musty after a few days. The swim-up option seemed great, yet there were many inconveniences like a lack of proper housekeeping.

Service

6.0

While some staff like my butler and a few restaurant employees went out of their way to assist me, others weren't very helpful, which was disappointing.

Location

7.0

The location is perfect for a beach getaway, with access to secluded areas, but it can get noisy with unwanted bar music nearby.

Dining

5.0

Dining was one of my biggest disappointments. The food was often bland or poorly prepared. For a nice resort, the variety just didn't meet expectations. 🍽️

Facilities

5.0

Facilities like the pools were nice, but the long walk for coffee and slow service were a hassle. I expected better from a higher-end hotel.

John

United States of America, March 2025

6.2/10

I recently stayed at Majestic Elegance Costa Mujeres and had mixed feelings about my visit. While the location offered a picturesque beachfront experience and the staff were very friendly, the overall quality of the room and dining options left much to be desired. I found that cleanliness was an issue, especially in the bathroom, and I was disappointed with the food quality, particularly at the Italian restaurant.

Rooms

5.0

The room I stayed in was spacious and featured an outdoor jacuzzi, but it wasn't in the best shape. The jacuzzi was rusty, and the bed sheets didn't feel clean. It seemed like the room had seen better days.

Service

6.0

The staff were friendly and attentive, which made my experience better. They really went out of their way to assist, especially the beach staff who were eager to bring drinks. However, my butler was a bit hard to track down.

Location

8.0

The beach was beautiful but could have been cleaner. I appreciated that it felt like a secluded paradise, away from the bustling nightlife of the city, yet still accessible. The loungers by the beach are shaded and comfortable, providing a great spot to relax.

Dining

5.0

Dining was hit or miss. While the buffets offered a decent selection, the restaurants ranged from average to disappointing, particularly the Italian one. The steakhouse was a notable exception and my best meal of the trip.

Facilities

5.0

Facilities like room service were available, but with limited hours. I found the closing of restaurants between 4-6pm inconvenient and was surprised by the overall maintenance issues.

Troy

United States of America, December 2024

6.8/10

During my stay at Majestic Elegance Costa Mujeres, I experienced a mix of highs and lows. While the resort's cleanliness and friendly staff stood out, my room issues and frustrating customer service significantly impacted my overall experience. 😕

Rooms

5.0

The rooms were overall high-quality and well-furnished. However, I faced significant issues with my initial booking not being honored and having to switch rooms halfway through. This was very inconvenient.

Service

5.0

Although some staff, like my butler, were attentive and helpful, the customer service I received during check-in and when addressing my room issues was lacking. I felt unvalued and poorly treated at times.

Location

6.0

The resort is a bit remote from nightlife, which provided a peaceful ambiance. However, being far from the city did not meet my expectations for evening outings and accessibility.

Dining

8.0

The dining experience was quite enjoyable with a varied menu and a nice breakfast setup. The food was generally fresh and good, making me look forward to meal times.

Facilities

7.0

Facilities were impressive, with a clean and beautifully maintained environment. While improvements could be made in deep cleaning certain areas, the overall experience at the hotel was commendable.

Francis

United States of America, October 2024

6.6/10

My stay at Majestic Elegance Costa Mujeres was a mix of experiences. The hotel itself is stunning, with beautiful architecture and spacious rooms, but the service left much to be desired. While the buffet was really good, I faced long wait times and some issues with room cleanliness that detracted from the overall experience. 🌴✨

Rooms

5.0

The rooms are spacious and comfortable, featuring an outdoor jacuzzi which was a lovely touch. However, I did encounter issues with cleanliness and ants in my room.

Service

5.0

Service was inconsistent, with long wait times for check-in and room service. The staff seemed overwhelmed, which made it difficult to get timely assistance.

Location

5.0

The location is a bit removed from central Cancun, making it feel like a secluded paradise. While it was nice to be away from the hustle, accessing local attractions required extra planning.

Dining

5.0

Dining options exceeded my expectations, especially the buffet. However, some of the al a carte restaurants were just average, and it felt like staff prioritized bottled wine orders over all-inclusive beverages.

Facilities

5.0

Facilities like room service and housekeeping were decent, but the need to request cleaning often was a letdown for a supposedly five-star resort.

Bill

United States of America, October 2024

5.0/10

I enjoyed my stay at Majestic Elegance Costa Mujeres, but there were definitely some bumps along the way. The food options were great, especially loved the Italian restaurant, but I had a not-so-great experience with room assignment. While staff were mostly friendly, I felt a bit let down on service regarding my honeymoon. Overall, my trip was good, but it wasn't perfect.

Rooms

6.0

Initially, I was given a family room instead of the Sky View Suite I booked. After some back and forth with the front desk, I was told my original room wasn't available due to maintenance. This was super frustrating, especially since I was traveling for my honeymoon.

Service

7.0

Most of the staff were friendly and accommodating, but I had a mixed experience. One bellboy was pretty unhelpful and seemed more interested in tips than actually assisting us. However, others on the team were stellar, particularly during the hydrotherapy session.

Location

7.0

The location is a double-edged sword. While the beach views were beautiful, it felt somewhat isolated, and getting out to explore wasn't easy. It’s ideal for a chill vacation, just don’t expect to roam into town easily.

Dining

8.0

The dining options were abundant, with a huge variety of cuisines, but I did have a bad experience with room service food. The quesadilla was incredibly bland, but I really enjoyed the buffet and sit-down restaurants. The drink options were also on point!

Facilities

8.0

The resort facilities were clean, and I was really impressed with the gym. They also offered some unique experiences like hydrotherapy, which I loved. However, the pools weren't heated, making them a bit chilly at night, which limited my lounging options.